The agreement between you and Carttrix when you open a store here. Short sentences, no surprises.
These terms apply when you create a store on Carttrix and every time you use it afterwards. By ticking the box at signup you agree to them. If you are agreeing on behalf of a company, you are confirming you are allowed to bind it.
We give you software to run an online shop: a storefront on a web address, an admin panel to manage it, and the hosting underneath. That is the whole of what we provide.
We are not a party to what you sell. We do not own, hold, ship, inspect or vouch for your stock. When one of your Customers buys something, the contract is between you and them. You set the price, the delivery, the returns policy and the terms, and you answer for them.
One account per store. You may open more than one store, but each needs its own account and its own plan.
New stores start with a free trial where the plan you choose includes one, currently up to 30 days; each plan states its own trial length on the pricing page. You do not need to give card details to start it - we ask for payment details only when you decide to keep the store.
When the trial ends, choose a plan and pay to carry on. If you do not, your store stops serving - see Non-payment and lapse. Trials are for evaluating the service; opening new accounts to chain trials together is not allowed.
Each plan comes with limits - how many products you can list, how many staff accounts you can add, how much storage your store may use, how many API calls it may make, and whether a custom web address is included. The limits for each plan are shown on the pricing page.
Reaching a limit restricts the action it applies to until you free up room or move to a larger plan. It does not delete anything and it does not take your store offline. We warn you in the admin panel as you approach one.
Do not work around limits by splitting one business across several accounts or by automating against the platform to inflate what a plan gives you.
If a subscription is not paid and the period runs out, your store stops serving: the storefront becomes unavailable to your Customers and your admin panel stops loading, apart from the sign-in page. We email you before a period ends so this is never a surprise.
Lapsing does not delete your store. Bring the subscription back and it picks up where it left off. What happens if an account stays closed is covered in Suspension and termination.
Your Content is yours. We claim no ownership of your products, your images, your text, your orders or your customer records.
You grant us only the licence we need to run the service for you: to host, store, copy, transmit and display your Content so that your Store works, so it can be backed up, and so we can support you when you ask. That licence lasts only as long as we hold the Content, and covers nothing else.
You are responsible for your Content: that you have the right to use it, that it is accurate, and that showing and selling it is lawful where you and your Customers are. You are also responsible for publishing your own store policies - privacy, delivery, returns - and keeping them true.
You may not use the Platform to:
We do not review stores before they open. We may investigate a report, and we may suspend or remove a store that breaks these rules - see Suspension and termination.
Everything about the sale is yours: prices and taxes, stock and availability, delivery times, returns, refunds, warranties and after-sales support. So are the consumer-protection obligations that apply to selling in your market.
If a Customer has a complaint about an order, it goes to you. If one writes to us, we will point them back to you. We do not mediate, arbitrate or make refunds on your behalf.
You must handle your Customers' personal data lawfully and publish a privacy notice saying how. See our Privacy Policy for how the two roles divide.
You can connect other services to your store - a payment gateway to take money from your Customers, a shipping carrier, a domain registrar, or an AI feature you switch on with your own provider key.
Those accounts and keys are yours, and those relationships are between you and that provider. Their terms and their pricing apply, we are not responsible for what they do or fail to do, and anything you send them leaves our control. Check what a feature sends before you turn it on.
Every store gets a web address on the Platform, chosen when you sign up. Some names are reserved for the Platform's own use and cannot be taken.
On plans that include it you can point a domain you own at your store. You must prove you control it before it will serve, and keeping the registration and DNS current is yours to do. Certificates for your store's address are provided by the hosting layer.
We may reclaim or reassign an address that impersonates someone, infringes a trademark, or was registered in bad faith. A web address on the Platform is granted for the life of your account; it is not property you can sell or transfer.
The Platform - its software, design, documentation, name and marks - belongs to us and our licensors. Your subscription buys the right to use it to run your store, and nothing more.
You may not copy, modify, decompile or reverse-engineer the Platform except where the law says you may, and you may not remove or obscure any notice of ownership in it.
If you send us feedback or a suggestion, we may use it to improve the service without owing you anything for it. That does not give us any right in your Content.
How we handle information is set out in our Privacy Policy, which forms part of these terms. In short: your account data is ours to look after, the data inside your store is yours to decide about and ours to process for you.
We work to keep the Platform running and reachable, but we do not promise it will be uninterrupted or error-free. Maintenance, upgrades, third-party failures and events outside our control can all interrupt it. Where we can plan an interruption, we will give notice.
Support is by email. We aim to answer within one business day on every plan, and first on plans that include priority support. Outages come before everything else. We may add, change or withdraw features as the product develops; if we withdraw something you depend on, we will tell you in advance.
You can close your account whenever you like, from your admin panel or by writing to us. Closing stops future renewals; it does not refund the period you have already paid for.
We may suspend or close an account if:
Where the circumstances allow it we will warn you first and give you a chance to put it right. For serious or unlawful misuse we may act immediately.
When an account is closed, the storefront stops serving and your Store's data is removed from our production systems. Take a copy of anything you want to keep before you close - write to us and we will help you get it out. Terms that are meant to outlast the agreement - intellectual property, disclaimers, liability, indemnity - carry on after it ends.
To the fullest extent the law allows, the Platform is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the service will meet your requirements, that it will be uninterrupted or free of faults, or that your store will make any particular amount of money. Nothing in these terms excludes a liability that cannot lawfully be excluded.
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost sales, lost goodwill or lost or corrupted data, however it arises.
Our total liability to you for all claims in any 12-month period is limited to what you paid us for the service in the 12 months before the claim arose.
We are not liable for the goods you sell, for disputes with your Customers, for the acts of third-party services you connect, or for loss caused by you losing control of your own credentials.
You agree to indemnify and hold us harmless from claims, damages, losses and reasonable costs arising from your Content, the goods or services you sell, your breach of these terms or of the law, or a dispute between you and one of your Customers.
We will tell you promptly about any such claim and will not settle it without asking you first.
We may update these terms as the service changes or the law does. When we do, we change the revision and the effective date at the top of the page, and for a material change we email the address on your account before it takes effect.
Carrying on using the service after a change means you accept the new version. If you do not, close your account before it takes effect.
Questions about these terms go to support@carttrix.com. Ask before you sign up if something here matters to your business - we would rather answer first.
See also our Privacy Policy.