Deleting Your Sign-in Data

Shops on Carttrix can offer "Continue with Facebook" and "Continue with Google" buttons. Those buttons go through sign-in apps that we run on the shops' behalf, so deletion requests for that data come to us, even though the shop holds it.

Who this page is for

Anyone who signed in to a shop on Carttrix using a Facebook or Google account. If you created an account with an email address and password instead, nothing here applies to you - ask the shop you bought from.

Some shops set up their own Facebook or Google sign-in. If the Facebook or Google screen you saw asked you to continue to the shop's name rather than to Carttrix, that shop runs the sign-in and holds the data on its own - ask the shop.

What we receive

When you sign in, Facebook or Google tells the shop three things, and nothing else:

your name;
your email address;
an account number that Facebook or Google issues for our sign-in app only.

We do not receive your password, your friends or contacts, your posts or your photos, and we never post anything on your behalf.

Where it is kept

Your name and email address become your customer account in the shop you signed in to, and the account number is kept next to it so the shop recognises you next time. Every shop has its own separate database, so signing in to one shop tells no other shop anything about you.

Signing in passes briefly through Carttrix itself, which keeps only a one-time code that expires after two minutes.

How to delete it

Remove our sign-in app from your account. On Facebook, go to Settings & privacy → Settings → Apps and websites and remove Carttrix. On Google, go to myaccount.google.com/connections and delete the connection to Carttrix. This stops any further sign-ins, but it does not erase what the shop already holds.
Ask us to delete the data. Email support@carttrix.com from the address you signed in with, and tell us which shop or shops you used. We will remove the Facebook or Google link from your customer account in each of them and, if you ask, the customer account itself.

We may ask you to confirm the request comes from you before we act, and we will email you once it is done. A shop may have to keep records of orders you placed for as long as tax law requires, so deleting your sign-in data does not always delete those.

Contact us

Questions about this page go to support@carttrix.com. A person reads it and replies.